Privacy Policy

1. Information We Collect

1.1 Account Information

When you register:

• Name
• Email address
• Payment information
• GoHighLevel account/subaccount identifiers
• WhatsApp credentials (where applicable)

1.2 Usage & System Data

We may collect anonymous/metadata about:

• Logins and API calls
• Device/OS/browser info
• Integration performance
• Errors, latency, and diagnostic data
• Workflow automation events

1.3 WhatsApp Messaging Data

To function properly, GOWa interacts with your WhatsApp. We DO NOT read, analyze, or store full message content except:

• Temporary logs required by WhatsApp Cloud API
• Metadata like timestamps, delivery reports, message IDs

We never sell or share your customers' message content.

2. How We Use Your Information

We use collected data for:

• Providing WhatsApp messaging inside GHL
• Synchronizing messages between WhatsApp and GHL
• Automating workflows & triggers
• Delivering template messages
• Improving platform performance
• Preventing fraud, abuse, or misuse
• Billing and subscription management
• Customer support and onboarding
• Compliance with Meta/WhatsApp policies

We do NOT use your data for:

• Advertising
• Selling to third parties
• External marketing
• Sharing with unrelated companies

3. Data Sharing & Third-Party Services

3.1 Service Providers

• Meta (WhatsApp Web)
• GoHighLevel
• Payment processors (Stripe, PayPal, etc.)
• Cloud hosting services (AWS, Google Cloud, etc.)

These providers receive only the data required to perform their function.

3.2 Legal Requirements

We may disclose information if required:

• By law
• During legal processes
• To prevent fraud or abuse
• To protect user safety or platform integrity

We never sell, rent, or trade your data.

4. Data Storage & Security

We use industry-standard measures to protect your data:

• Encrypted connections (HTTPS + SSL)
• Secure servers and firewalls
• Limited access controls
• Activity monitoring and audit logs
• Tokenized credentials

5. Your Privacy Rights

Depending on your region, you may have rights to:

• Access your data
• Correct inaccurate information
• Request deletion
• Request data portability
• Restrict processing
• Withdraw consent
• Opt-out of certain communications

6. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights: